Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life?
Then we have the job for you!
We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers while living in beautiful Greece!
Want to start this next adventure?
Check out this position!
We are pleased to announce a compelling opportunity for a Service Desk Agent position at one of the industry's forefront technology companies.
As a key player in the IT support team, you will contribute to the seamless functioning of cutting-edge technologies and support systems.
Our Ideal CandidateThe ideal candidate for the vacancy as a Service Desk Agent is a dynamic and technically proficient professional who excels in problem-solving, possesses excellent communication skills, and demonstrates a customer-centric approach.
Required SkillsFluent in FinnishWorking proficiency in EnglishTroubleshooting hardware and software, familiarity with OS and common applicationsStrong communication, interpersonal skills, patience, and empathyAnalytical and critical thinking for efficient issue resolution and task prioritizationBasic understanding of networking concepts; ITIL framework knowledge is a plusAccurate documentation of support interactions and solutions; reporting on common issuesCollaboration with cross-functional teams for issue resolution; willingness to share knowledgeAbility to adapt to evolving technologies and changing requirements; flexibility in a dynamic environmentEfficient time management to meet deadlines; task prioritization based on urgency and impact BenefitsExcellent benefits packageMultilingual and excellent work environment to provide customer serviceExtensive trainingAdaptation to Greek Culture and Greek language coursesInternal employee incentivesLocation: Remote - must be based in Greece
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