Customer Payments Analyst
Ebury Malaga - 4 days in the office & 1 day working from home
Department: Operations - Customer Payments
Responsibilities:
Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs.
Completion and verification of payment beneficiaries, in accordance with internal processes.
Complete allocated tasks with focus, and in a timely manner.
Communicate the status of tasks to colleagues, supervisors, and managers, and escalate problems swiftly, as needed.
Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6, and MT999), in line with internal processes and SLAs.
Investigate non-received, short, or returned payments, and process or escalate as required, in line with internal processes.
Process payment returns and rejections, in line with internal processes.
Check and confirm status of payments in third-party banking and payment platforms, including SWIFT GPI.
Reconciliation of client funds and outbound payments sent and received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes.
Investigation of unallocated and/or non-received funds, and rejection or escalation as required.
Funding client trades, where manual funding is required.
Verification of remitter bank account data.
Assign currency accounts to clients as requested, and in accordance with internal guidelines.
Requirements:
Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operates.
At least 1+ years of relevant experience in Fintech / International Payments or similar.
Good knowledge of SWIFT in a cross-border payments context, including MT103 message types.
Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward, and non-deliverable forward.
Proactive, with the ability to work within strict time-frames and under pressure.
Diligent, with good attention to detail.
Effective research skills with an ability to find solutions independently.
Good communication skills, both written and verbal.
Co-operative, and comfortable working in a team environment.
Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures.
Motivated, with a desire to make Ebury a success.
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