Financial Crime Specialist

Team - The role sits in our Payments division - Outpayce. You will work on a customer onboarding team focusing on non-regulated customers.Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.Works with a moderate level of guidance and direction from manager.Specific accountabilities:Responsible for customer contact during the Onboarding and KYC process.Ensure timely and accurate follow up of ongoing cases.Responsible for updating internal systems with the documentation received from the customer.Update and maintain the database of contracted and implemented products per customer.Oversee, monitor, report and follow up on active cases.Lead calls with stakeholders and partners.Identify and own process improvements.Job Requirements:Fluent in English and Spanish.Workload and time management skills.KYC knowledge will be an advantage but not needed.This is a relatively junior role and would be a good fit for someone who has worked on onboarding customers or has experience in a business-to-business customer support role.Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.#J-18808-Ljbffr