We transform our clients' operations through technology and data thanks to a team of over 740,000 people worldwide.
If you feel you can take on the challenge and would like to join a Great Place To Work, Accenture is your place.We are looking for a Spoke member who will be responsible for interacting between the Service Center in Chennai and the Plant Controller of the client.
The main objective of the role is to enhance a relationship with the Plant Controller; collaborating to reducenoise, proposing quality improvements, and mitigating risks identified through data analysis on 3 towers PTP, OTC, and RTR.The Spoke will be responsible for performing a broad set of activities, being the point of contact for communication between the Service Center and the Plant Controller, managing escalations redirected through the Delivery team, identifying issues, and proposing initiatives to improve RTR, PTP, and OTC processes in the long term, tracking KPIs.Major tasks and responsibilities:Analyze issue/incidence management provided by the Plant Controller.Facilitate operational calls and follow up on actions agreed (request topics to PC and SC, follow up on the topic for their resolution, initiate improvement initiatives).Identify initiatives per tower: analysis of the issues, identification of improvement areas, sharing proposals for implementation, follow up on priority and plan implementation with GPO.Analyze key metrics to identify recurrent issues and focus areas.Ensure operational training (FWF PTP, PBI).Requirements:Preferably a university degree or equivalent, especially with a focus on Administration or Finance.
Alternatively, an equivalent working experience in Operational processes.2-4 years of experience in Operational activities (PTP, OTC, RTR) in accounting or controlling.Highly customer-oriented with good communication and interpersonal skills.Ability to prioritize, strong analytical skills, a can-do attitude, and the ability to multi-task autonomously.Advanced MS Office skills.Languages: Spanish + Fluent English skills (both in spoken and written form).At Accenture, a company recognized as a Great Place To Work, we are committed to a hybrid work model that allows us to maintain the essential human connection to work with our teams and clients.
This connection enables us to uphold our culture of inclusion and diversity.
Additionally, we offer you other benefits such as: Medical insurance & Life Insurance, Medical service and wellness programs, Flexible compensation program and stock purchase, Flexibility programs (schedules, days off, vacations), Individualized training itinerary, Sustainability programs and Accenture Foundation, Employee network for diversity, Other benefits: Bankinter office with special conditions and profit sharing.#J-18808-Ljbffr