We transform our clients' operations through technology and data thanks to a team of over 740,000 people worldwide. If you feel you can take on the challenge and would like to join a Great Place To Work, Accenture is your place.
We are looking for a Spoke member who will be responsible to interact between Service center in Chennai and plant controller of the client. The main objective of the role is to enhance a relationship with Plant Controller; collaborating to reduce noise, proposing quality improvements and mitigating risks identified through data analysis on 3 towers PTP, OTC and RTR.
The Spoke will be responsible to perform a broad set of activities, being the point of contact for communication between Service Center and Plant Controller, managing escalations redirected through the Delivery team, identifying issues and proposing initiatives to improve RTR, PTP, OTC processes in the long term, tracking KPIs.
Major tasks and responsibilities:Analyze issue / incidence management provided by Plant Controller.Facilitate operational calls and follow up on actions agreed (request topics to PC and SC, follow up on the topic for their resolution, initiate improvement initiatives).Identify initiatives per tower: analysis of the issues, identification of improvement areas, sharing proposals for implementation, follow up on priority and plan implementation with GPO.Analyze key metrics to identify recurrent issues and focus areas.Ensure operational training (FWF PTP, PBI). Minimum Requirements:Preferably a university degree or equivalent, especially with a focus on Administration or Finance. Alternatively, an equivalent working experience in Operational process.4-5 years of experience in Operational activities (PTP, OTC, RTR) in accounting or controlling.Highly customer-oriented with good communication and interpersonal skills.Ability to prioritize, analytical skills, can-do attitude, and ability to multi-task, autonomous.Advanced MS Office skills.Fluent English skills both in spoken and written form. About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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