Deliverect, as a rapidly scaling global SaaS unicorn, stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors.
Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business.
We're looking for a Financial Operations Associate to join the finance team in Madrid and support our team in day-to-day activities.
This is a fixed-term role for 6 months.
Your Impact
Update and Correct Billing Information
Ensure customer billing information is accurate and up-to-date.
Address and rectify any discrepancies in billing data.
Collaborate with Customer Success and Support Teams
Work closely with these teams to handle customer escalations related to billing issues.
Provide support and solutions for any billing-related concerns reported by customers.
Ensure Timely and Accurate Invoicing
Verify that invoices are generated and sent to customers on time.
Ensure that all invoices are correct and reflect the appropriate charges.
Update Product Plans and Pricing
Maintain and update product plans and prices in the billing system.
Ensure that changes are accurately reflected in customer accounts.
Escalate Issues in Billing System Automation
Identify and escalate any issues observed in the billing system's automated processes.
Work towards resolving these issues to maintain smooth billing operations.
Your Expertise
Field of study: Finance, business administration, MBA, or similar.
Language: English is a must; any other language is a plus.
Attention to Detail: Ensuring billing information is accurate and invoices are correct requires a high level of precision.
Communication Skills: Working closely with the Customer Success and Support teams and addressing customer escalations about billing issues requires clear, effective, and empathetic communication skills.
Problem-Solving Abilities: Dealing with escalations and discrepancies in billing often involves diagnosing and resolving complex issues quickly and efficiently.
Familiarity with Billing Systems (not a must but a nice to have): Knowledge of how to navigate and update billing systems, including adjusting plans and prices, is essential.
Experience with Chargebee and Netsuite is a plus.
Time Management: Prioritizing tasks and managing deadlines is key to maintaining efficiency and customer satisfaction.
Additional Information
This is a fixed-term role for 6 months.
€1,134 - €1,134 a month.
Join Deliverect: Where You Shape Tomorrow's Success. At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role.
Join Deliverect, a workplace where culture meets career advancement.
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