Job Number: 24095481Job Category: Sales & MarketingLocation: W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, SpainSchedule: Full-TimePosition Type: Non-ManagementABOUT THE PROPERTYThe new W Ibiza is located in Santa Eulalia, a short drive from Ibiza city's popular high-end entertainment zone. The hotel offers 162 rooms and suites and features extensive F&B facilities with a signature restaurant, all-day café, W Lounge, Wetdeck, Beach Club, and Rooftop Destination Bar, as well as Away Spa.ABOUT THE BRANDW Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life and constantly inspired by new faces and experiences. A tuned-in, up-for-anything spirit is at our core, renowned for reinventing the norms of luxury around the globe. If you are original, innovative, and always looking towards the future, welcome to W Hotels.POSITION SUMMARYContact appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentary items to guests as gifts for their patronage.Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points, and handle all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations.Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
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