Wondering what's within Beckman Coulter Diagnostics? Take a closer look. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Technical Support for Beckman Coulter Diagnostics is responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers, and verify the operational performance and data quality of systems. You'll be a key member in helping drive customer satisfaction and retention.
This position is part of the Customer Care located in Barcelona, Catalunya and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to: Develop and build knowledge to understand the industry, the company, the products, tools, and the team, supported by a clear Development Pathway program. Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers that meet their requirements and those of our company. Complete troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment. The essential requirements of the job include: Associate degree (preferably technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience. Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel. Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages). It would be a plus if you also possess previous experience in: Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer. Experience collaborating with internal team members and external customers. Self-motivated, very well self-organized, have a high level of initiative, and communicate effectively with a wide range of hierarchical levels. At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
If you think you can bring value to Beckman Coulter, we encourage you to apply!
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