Job Description Role description The Field Service Engineer supports the Rockwell Automation Customer, Field Sales Force, Industry SalesForce, and other CSM staff by interpreting complex technical information, providing systems programming assistance, product/system training, preparing accurate definitions and specifications for integrated component systems quotations, troubleshooting, faultfinding, and coordinating hardware, software system projects and attending to emergency callout situations.
Principal duties and responsibilities Provide technical assistance for Rockwell Automation and 3rd party equipment.
Provide skills to meet individual customer needs.
Maintain a good relationship with the customer during and after the completion of the services.
Requirements Education Degree within Industrial and Automation Engineering, Industrial Engineering, Electronic Engineering.
A Master's degree in automation is a plus.
Qualifications Minimum five years experience in a similar position (engineering and field experience).
Good interpersonal and communication skills.
Experience in Rockwell Automation platforms would be valuable.
Excellent fault-finding skills.
Ability to work independently.
Available to travel in Iberia 40% of the time (Short term assistance).
Skills Succinct, efficient and effective communication.
Ability to deliver technical presentations to internal and external customers.
Experience partnering with sales teams and customers.
Develops relationships with key customers and stakeholders.
Strives for quality and optimal customer service.
Communicates effectively with team and customer.
Ability to maintain a positive mindset when working in high-stress commercial issues.
Level-headed demeanor in a variety of situations dealing with customer expectations.
Ability to quickly react and respond to urgent customer needs, ensuring a timely and quality response.
Ability to plan/prepare resources to meet customer demands.
Travels as required to cover assigned Region/Sub-region.
Takes ownership of goals/activities and manages in a disciplined way.
Follows safety procedures and guidelines to protect themselves and others.
Core Competencies Contributes professional & technical expertise.
Collaborates & teams effectively.
Communicates effectively.
Adds value for customers & partners.
Attains results.
Drives productivity.
Drives growth.
Demonstrates business & financial acumen.
Leads change.
Acts courageously.
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