Company Overview: If a culture of excellence, innovation, and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry-leading rewards will be supported by our foundational commitments to the values of people first, integrity, and safety. At Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary: The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs mainly valves, although also pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement. In this challenging position, the Field Service Technician (FST) provides real-time technical support to our customers and offers recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at customer facilities. Our Field Service Technician team is the face of Flowserve, and we count on them to deliver world-class service to our customers, creating a lasting competitive advantage for our products and services.
Responsibilities & Requirements: Make direct, in-person service calls in response to customer requests. Assess mechanical problems and take actions to resolve promptly. Work side-by-side with our customer's personnel and lead work crews as required. Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly. Ensure that equipment is installed successfully and on schedule. Check equipment prior to start-up and assess start-up performance. Monitor the maintenance and performance of Flowserve equipment. Train customers in the proper procedures for operating and maintaining Flowserve products. Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering. Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged. Experience with installing mechanical equipment. Experience with repairing mainly valves but also pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings. Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics. Must be a self-starter with good follow-through, capable of working independently with little supervision. Capable in Outlook, Word, and Excel. An active driver's license with a good driving record is essential to the role. Able to travel for extended periods of time. Able to work overtime as required to minimize impact to customers. Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round. Excellent communication skills. Good organizational skills. Communicate by word and actions Flowserve's values for ethics, safety, and quality. Other duties as assigned. Preferred Experience / Skills: Professional certifications in this field. Ability to work collaboratively with unfamiliar teams. HS Diploma / GED and 5-7 years relevant experience. Req ID: R-284E
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing, or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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