Job TitleField Service TechnicianJob DescriptionIn this role, you have the opportunity toProvide technical support & will work on the customer premises including: installations, maintenance & reparation.The location is Elche or within commutable distance.You are responsible forIdentify stakeholders in other departments, outside radiology, to establish a cooperative interaction.Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.Deliver remote and on-site support of the customer, on-site coverage & technical assistanceProvide vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownershipUpdate technically documentation concerning sitesSet the highest standards for customer communication and documentation/ paperwork/ reportsActively adhere to company Working Practices and Health & Safety guidelinesYou are a part ofHealthcare Information Systems (HCIS) Incident Support team which provides post-installation remote and on-site technical support to Customers using HCIS solutions.To succeed in this role, you should have the following skills and experienceExperience with PACS and/or RIS Health products desirableTechnical background, University degree will be valuedBasic experience with Oracle or SQL databases, Unix & WindowsExperience of working remotely supporting SoftwareLanguage skills: Native Spanish, Advanced EnglishTeam player, excellent communication and interpersonal skillsIn return, we offer youTo be at the heart of Philips and share our passion for introducing meaningful innovations to support medical professionals and patients experience.Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.#LI-EU
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