Field Service Technician

Job TitleField Service TechnicianJob DescriptionIn this role, you have the opportunity to

Provide technical support & will work on the customer premises including: installations, maintenance & reparation.
The location is Elche or within commutable distance.You are responsible for Identify stakeholders in other departments, outside radiology, to establish a cooperative interaction.Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.Deliver remote and on-site support of the customer, on-site coverage & technical assistance.Provide vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownership.Update technically documentation concerning sites.Set the highest standards for customer communication and documentation/ paperwork/ reports.Actively adhere to company Working Practices and Health & Safety guidelines.You are a part of Healthcare Information Systems (HCIS) Incident Support team which provides post-installation remote and on-site technical support to Customers using HCIS solutions.
To succeed in this role, you should have the following skills and experience Experience with PACS and/or RIS Health products desirable.Technical background, University degree will be valued.Basic experience with Oracle or SQL databases, Unix & Windows.Experience of working remotely supporting Software.Language skills: Native Spanish, Advanced English.Team player, excellent communication and interpersonal skills.In return, we offer you To be at the heart of Philips and share our passion for introducing meaningful innovations to support medical professionals and patients experience.
Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

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