Job Title : Field Service Technician (Fix Term)Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.In this role, you have the opportunity to make life better. Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.You are responsible for:Identifying stakeholders in other departments, outside radiology, to establish a cooperative interaction.Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.Delivering remote and on-site support of the customer, on-site coverage & technical assistance.Providing vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownership.Updating technical documentation concerning sites.Setting the highest standards for customer communication and documentation/paperwork/reports.Actively adhering to company Working Practices and Health & Safety guidelines.You are a part of: Healthcare Information Systems (HCIS) Incident Support team which provides post-installation remote and on-site technical support to Customers using HCIS solutions.To succeed in this role, you should have the following skills and experience:Experience with PACS products desirable.Technical background, University degree will be valued.Basic experience with Oracle or SQL databases, Unix.Experience of working remotely supporting Software.Language skills: Native Spanish, Advanced English.Team player, excellent communication and interpersonal skills.Ability to work remotely one week 24h x 7 days every 2 months supporting remotely.In return: We offer you the opportunity to be at the heart of Philips and share our passion for introducing meaningful innovations to support medical professionals and patients experience. Advance your career in an environment that supports work-life balance, health & well-being and continuous learning.How we work at Philips: Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.#J-18808-Ljbffr