.Field Service Technician At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This position reports to Service Team LeaderYour role and responsibilities In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.This role is contributing to the AMR (Autonomous Mobile Robots) department in Robotics throughout Spain andoccasionally internationally, delivering superior, professional service, remotely or on-site.You will be mainly accountable for:Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.Troubleshooting potential equipment failures and proactively taking measures to offset/prevent and inform internal partners.Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.Acting as trainer when needed, for field service associates and customers.Exceeding customer expectations by appreciating and anticipating current and potential needs, and suggesting product and process improvements within the business to enhance operations and customer service.The work model for the role is hybrid #LI-hybrid.Qualifications for the role You are highly skilled in maintenance technician or engineer with industrial equipment – ideally in industrial automation or robotics.Knowledge of electrical diagrams, field bus networks, and the ability to understand mechanical diagrams.A collaborative, solution-focused approach and strong written and spoken communication skills.A technical training degree as an electrician or skilled mechanic.Spanish or English language a must, strongly preferred both; highly valued other European languages.Current B (car) driving license valid in Spain and Europe and Spanish residency permission.What's in it for you? Learn from highly experienced, genuine, and caring colleagues – people who are committed to helping you achieve your personal and professional goals.Get exposed to cutting-edge technology in Robotics and have a visible impact on the futureGet motivated by continuous improvement in what we do and how we do it, bring your know-how
