Requisition Number : EMEA10732
Employment Type : Full-time
Location : Madrid
What Is It Like To Work at Zimmer Biomet At Zimmer Biomet , we believe in The Power of Us , which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package Possibility to grow, develop, and be promoted within a Team
Friendly, warm and creative atmosphere
Healthy, inspiring, and international work environment
Ongoing coaching and talent development
Access to future career opportunities
Hybrid work model
Competitive reward packages
Annual bonus
Social and CSR events
Wellbeing initiatives
What You Can Expect In this position you will be responsible for the onsite technical service through the South European region. You will perform quarterly maintenance , on site repair and support initial installation of the ROSA and ZEOS systems once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support, the Field Service Engineer provides timely and precise documentation of all service orders to our manufacturing sites and Quality department.
How You Create Impact Perform on-call emergency repairs for ROSA and ZEOS on site in the assigned territory.
Investigate product complaints to identify root cause analysis following established processes.
Complete administrative duties accurately and timely, including field service order documentation, field activity reports, and return material authorizations reports in accordance with Zimmer Biomet processes.
Manage quarterly scheduled preventive maintenance and upgrades for the regional install base.
Support new installation of the ROSA and ZEOS through EMEA.
Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department.
Understand and operate within standard and site-specific Operating Room protocol.
Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event.
Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.
What Will Make You Stand Out B.S. or M.S. in Engineering or M.S./Ph.D.
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