.Home > Field Service Engineer, Spain & Portugal (MWS) Field Service Engineer, Spain & Portugal (MWS) JOB DESCRIPTION Job summary Reports to The Field Service Engineer reports to the Operations Manager, Southern Europe (Italy, Spain, and Portugal). Essential duties and responsibilities This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely. Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period. Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period. Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships. Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed. Safety Compliance: Ensuring that the equipment meets safety and regulatory standards and addressing any compliance issues. Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment. Inventory Management: Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers. Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers. Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements. Performs other duties of similar nature and level as assigned. Education and experience Proven work experience as Field Service Engineer (in the water industry) or a similar role (e.G., equipment maintenance, repair, or a related field). Mechanical and electrical knowledge and skills. Knowledge of safety regulations and best practices to ensure a safe work environment. A good level of English language to communicate effectively and clearly with both technical and non-technical personnel, including clients, team members, and supervisors. A good level of Spanish language. Portuguese language knowledge is an advantage. Knowledge of Google Application Suite and/or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing