Field Service Engineer [Pqr-92]

FS EngineerThe EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, and requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.Technologies:Microsoft IntuneZoom Meeting RoomsMicrosoft Office 2010Office 365 productsWindows 10 desktopsLaptopsPrintersNetworked copiersMobile IronNIC'sBasic LAN/WAN connectivityNetwork cable patchingHands & feet support to Rack and stack activitiesIT Tools:SCCM OS deploymentIntune Autopilot OS deploymentMicrosoft MFAService NOW Ticketing tool (Incident, Service Requests, Asset management)Technical Skills:2-5 years+ experience providing end-user support for PC desktop and application softwareInstalling, upgrading, troubleshooting and repairing personal computers in a network environmentSolid knowledge of Windows (version 10 preferred)Full Microsoft Office Suite and Operating Systems: Win7 and Win10Word, Excel, Skype, Outlook Calendar, scheduling and SharePointHands-on hardware troubleshooting experienceAbility to read and understand technical manuals, procedural documentation and OEM guidesKnowledge of Active Directory for computer configuration e.g., WebSMGood understanding of Skype, VPN and mobile device supportKnowledge of IMAC, SLA's and Asset management, ITILGeneral understanding of network infrastructure of DNS, Proxy servers and firewallsBasic knowledge of LAN/WAN setups and conceptsKnowledge of software distribution, patching and imaging technologies desirable
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