Field Support Engineer Location: Primarily working across London, occasional travel within the UK
Salary: £41,000 base, rising up to £46,425 annually (includes travel time)
Employment Type: Full-time, remote field position
Company Insight: This expanding company offers specialised services in energy systems and infrastructure for residential heat networks. Known for a strong team spirit, a commitment to service excellence, and high customer satisfaction, we are a growing presence in the industry. Diversity and inclusivity are at the heart of our workplace. We are committed to creating a supportive, accessible environment that promotes growth and teamwork for all our employees.
Role Summary: As a Field Support Engineer, you will handle the setup, servicing, maintenance, and troubleshooting of complex heating, cooling, and multi-utility metering systems across residential and communal properties. You will work in active properties and communal spaces, delivering an exceptional level of service and support.
Key Responsibilities: Installation & Setup: Deploy and configure payment systems, heating and cooling controls, and metering devices. Routine & Responsive Maintenance: Conduct planned maintenance and on-call repairs for systems like Heat Interface Units (HIUs), ventilation systems, and associated infrastructure. Technical Troubleshooting: Diagnose and resolve technical issues, coordinating with on-site teams and contractors. Customer-Focused Support: Provide responsive support and system knowledge to end-users, ensuring effective usage and satisfaction. Record Keeping & Reporting: Use digital tools to document work, manage records, and prepare service reports. Desired Skills & Qualifications: Certification: NVQ Level 2 in plumbing or heating; active CSCS certification. Mindset: Proactive, problem-solving approach with strong communication skills. Licence: Full UK driving licence required for daily travel to multiple sites. What We Offer: Competitive Salary: Starting at £41,000, up to £46,425 based on skills and experience (includes travel time). Overtime: Available, paid at 1.5x rate.
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