The Field Service Engineer for DR and CR equipment performs technical service and support day-to-day business on Agfa and 3rd party products and systems to customers. This position performs technical support for Agfa NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance, and servicing of imaging equipment and associated ICT/electrical equipment. The individual must be customer-focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers, and third-party trades in a professional and tactful manner, and in doing so present a positive image of the Company.
Main Responsibilities: Install and modify Agfa and 3rd party products (DR and CR)Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotelyAssist R&D and HQ in problem solving and risk analysisTrain the customersEscalate when necessary problems to 2nd and 3rd tier supportManage and perform preventive/corrective maintenance on Agfa products reporting according to our proceduresAssist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issuesIdentify opportunities for up-selling Agfa Services and Products and pass on upselling opportunities to sales as requiredManage return of equipment and parts in a compliant timely manner to company proceduresEducation: University degree in Engineering / Electronics / Biomedical / Mechatronics or relatedX-Ray operator license could be a plusExperience: The ability to service mechanical and electrical devices together with cooperating computer software. Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X-ray/DR systemsExperience of networking and remote diagnosis software systemsExperience of working safely with electromechanical systemsProject Management skills could be a plusSpecific Skills: Languages: Spanish (native speaker level) and English (at least B2 level), Valencian/Catalan language is desirableProactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make the changeExcellent attention to detail, ability to use initiative, strong self-motivation, ease of communicating with people, willingness to daily travel on businessAble to fault-find basic electronics to component level and excellent analytical skillsGood X-Ray/DR and Windows 7/10 knowledgeFull driving license - willingness to daily travel on business within the country and, occasionally to other European countries
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