Field Service Engineer - Barcelona, Spain Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
Responsibilities: Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports.Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.Minimum Required Skills and Knowledge: Sound knowledge of and sound professional technical experience with micro-computers/PC based systems.Identify and resolve imaging system defects.Highly proficient at diagnosing and solving complex mechanical problems.Able to perform vacuum system gun replacements and target replacements.Other Desired Skills and Knowledge: Proficient at defusing difficult customer situations.
Required Certifications and Training: Has completed combined beam & combined imaging Level 2/3 VMS certification testing. Meets all Vendor Credentialing requirements necessary to gain VMS client site access.
Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Minimum: HS Degree or Equivalent
Preferred: Associates degree, technical/vocational training or military experience with electronics and 4 – 8 years of related experience.
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