.Who are we?At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.We are actively seeking a Field Service Coordinator - Thermal to join our dynamic team in Madrid, Spain!What kind of work will you be doing?Respond professionally to assigned service calls, adhering to procedures outlined in the Field Procedure Manual and safety policies.Keep dispatching center informed of schedule and job statuses, ensuring spare parts are properly managed.Submit paperwork accurately and on time, providing debriefs for Wireless Field Service.Maintain accuracy of customer and installed base database, reporting errors and identifying sales or service leads.Act as key customer reference point for emergencies and troubleshooting, ensuring availability during weekends and nights as per labor laws.Manage staff scheduling, holidays, and absences, ensuring efficiency, productivity, and KPI targets are met.Provide technical support to Customer Engineers (CEs), conducting site visits to monitor safety and work standards.Perform regular site and CE Health & Safety Audits, oversee van stocks inventory, and lead investigation into customer complaints.Supervise warranty claims and ensure discipline in ERP system and Wireless Field Automation usage.Administer On-the-Job Training, ensure engineers have correct tools, and manage time sheets and invoicing processes.Assist dispatching team, provide 24/7 mobile support to engineers, and transfer leads to sales team.What will make you successful?
- School Background: Air Conditioning or Electrical engineering high school diploma; Language skills: Native in the local language; Good English;Technical / Functional skills:Minimum 10 years of experience in the Air Conditioning industry / UPS industry Computer Literate (All office associated programs including Outlook and Microsoft Project); Able to manage people and coordinate/run projects; Well organized and able to work under pressure; Attitudes: Customer service oriented.Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace!The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion
