.Job Description:¿Do you dare to lead the digital transformation to create a more sustainable world?At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals.
Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities.
We are present in over 110 countries with a diverse and disruptive team of over 135,000 people.
If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!As the Service Coordinator, your role is to:Schedule Schneider Field Service Engineer's (FSEs) & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients' needs.
You will validate time, materials & expenses reported by internal FSE's /external Service Partners required in the service process.Essential Functions:Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion.Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers.Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department.Manage external partners services (quality, time etc).Ensure customer database is kept up to date for future reference (for the service, sales and project teams).Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers.Manage internal and external orders.Control customer credit worthiness.Create new customers in the database (reactive mode).Create fixed price T&M; (Time & material) for reactive mode intervention and validate.What will you get?We adapt to you!
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home.
With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect?
With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way!
With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.Need additional time to explore new experiences or focus on personal projects?
With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid)