Job Description:
¿Do you dare to lead the digital transformation to create a more sustainable world?
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals.
Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities.
We are present in over 110 countries with a diverse and disruptive team of over 135,000 people.
If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
As the Service Coordinator your role is to schedule Schneider Field Service Engineer's (FSEs) & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.
You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients' needs.
You will validate time, materials & expenses reported by internal FSE's /external Service Partners required in the service process.
Essential FunctionsOptimise FSEs allocated time and schedules to provide service to our customers in a timely fashion.Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers.Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department.Manage external partners services (quality, time etc).Ensure customer database is kept up to date for future reference (for the service, sales and project teams).Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers.Manage internal and external orders.Control customer credit worthiness.Create new customers in the database (reactive mode).Create fixed price T&M (Time & material) for reactive mode intervention and validate.What will you get?We adapt to you!
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home.
With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect?
With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
We take care of you!
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
What qualifications will make you successful for this role?Technical qualification related to Industrial cooling/HVAC/refrigeration or similar (FP, Bachelor, Professional certificates).3-5 years equivalent experience in a related field.Knowledge & Skills – Required:Strong computer skills such as word, excel, email etc.Written - ability to communicate in a clear and concise manner with internal and external customers.Fluent Spanish and intermediate English are mandatory.Strong time management skills.Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlines.Good problem solving skills.Able to work both independently and as part of a team.Tactful and effective at dealing with difficult customers who need our support.Other Key ConsiderationsAdhere to all Health and Safety directives – our safety first culture means we can all work securely!Adhering to all company's operating and quality procedures – the higher the quality, the better the satisfaction.Maintain a professional and flexible attitude towards the company and its customers.Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!Let us learn about you!
Apply today.
You must submit an online application to be considered for any position with us.
This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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