The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
KEY RESPONSIBILITES
Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where required Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with AO and customer helpdesks where appropriate To understand current processes and work with management to improve productivity, utilization and customer satisfaction Provide an excellent level of customer service that exceeds customer expectations Understand and adhere to all documented company processes and expectations including customer specific instructions. Manage and apply the specified level of urgency to escalations and requests for information. Assess the severity of a situation and business impact, raising management escalations when required Attend business meetings out of hours as required Complete all tasks/activities specified by management to be in line with business requirements Form part of the shift/standby rota as and when required or requested by AO management Manage local spares and ensure all systems are updated and accurate Complete quarterly audits Complete all online training as requested in the timeframe specified REQUIRED SKILLS QUALIFICATIONS:
Ability to communicate at all levels Valid UK Driving License Ability to remain calm under pressure and work to measured response targets. Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc. Proven desk side support experience Proven knowledge of Microsoft Windows operating systems Proven knowledge in supporting Microsoft Office Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair Experience of completing intrusive repairs Multi Function Printer's (MFP). Working knowledge of server hardware Organized, able to manage time and priorities tasks Excellent administration skills Flexible on working hours overtime Willing to travel and drive a Luton style van when required Will be required to move and lift large MFPs therefor a good level of fitness will be required. #LI-YM1