.Field Clinical Specialist, EP (based in North / North East Spain)Work mode: Field BasedTerritory: SpainAdditional Locations: Spain-Barcelona; Spain-BilbaoDiversity -Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.About the RoleThe Field Clinical Specialist (FCS) provides field/remote clinical, technical and educational support to assigned accounts at a Territory, Regional, National or EMEA level. Working with the electrophysiology (EP) portfolio, this role has national coverage across Spain. Work is driven by Customer demand and pre-planned support requirements, and the primary focus is with case support, using clinical expertise to influence Customer usage of the full portfolio. This remote field-based role offers a permanent position and requires travel across Spain (approx. two to three days per week).Your responsibilities will include:Act as a primary resource for clinical support in the areas of case coverage and basic troubleshooting for company products.Work is driven by Customer demand and pre-planned support requirements.Attend cases in-person/remotely with our customers and advise physicians on clinical attributes/techniques associated with our products.Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation.Support the team to achieve projected sales goals and increase sales revenues.Develop a deep understanding on the workflows and specificities of each hospital and business relationships with healthcare personnel (e.G. through informal conversation, meetings, participation in conferences) to make new contacts in hospital departments and to identify key decision makers.Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.G., sales, clinical, research, marketing, technical support) to develop optimal solutions.Record customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.Provide education support on product usage and customer training.As an expert in the latest technology, you will be responsible for knowledge sharing with colleagues and healthcare professionals.In this role, you will be responsible for Spain, and may on occasion be required to support colleagues in neighboring regions.This remote field-based role requires frequent travel across Spain (approx. two to three days per week)
