Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Position OverviewThe Field Applications Specialist (FAS) for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the Customer Care Dx Organisation and as FAS, you will be located in Pamplona supporting our customers and impacting directly patients' health and overall well-being.
Key ResponsibilitiesProvide frontline support by resolving customer(s) problems and issues through technical, scientific expertise, and troubleshooting.Drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.Use critical thinking to resolve application issues, train our customers, and verify the operational performance and data quality of systems.Develop and build knowledge to understand the industry, the company, the products, tools, and the team.Maintain customer support logs and internal records in a timely manner, resolving issues to deliver a high-quality Customer Experience.Develop commercial awareness through cross-functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.QualificationsIf you thrive in a fast-paced role and want to be part of an extraordinary Customer Care Organisation, read on.
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