Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The CO team comprises product expert practices that form the Expert Services group. Security Operations (SecOps) is led by the IT Workflows team who works with IT teams and functions across a variety of global clients.Role ServiceNow is seeking an IT Workflow Senior Technical Consultant with a focus on SecOps to oversee the successful delivery of ServiceNow's solutions and services in a client consulting environment, helping to design and implement the SecOps processes hence adding value and increasing productivity for the customer.What you get to do in this role: Lead all technical aspects of project delivery and solution delivery including:Be a key member of the overall implementation project team.Draft user stories, acceptance criteria, testing strategy, and transfer of knowledge.Design and configure the ServiceNow Platform and SecOps based on leading practices to deliver solutions aligned to customer business outcomes.Lead workshops with customer stakeholders to assess current processes and define future-state solutions.Advise customers on how to leverage the ServiceNow Platform capabilities to improve IT business processes.Collaborate with product development to influence product strategies based on experiences gained with customers.Scope and estimate project size in collaboration with the various sales teams.Grow and mentor other members of ServiceNow and the partner ecosystem.Drive the continuous improvements of ServiceNow's implementation methodology and service offerings based on client experiences.Customer facing role with some travel within EMEA.#J-18808-Ljbffr