Client Engagement Specialist in BARCELONA, Spain Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events.
Dow Jones has produced unrivalled quality content for more than 125 years and today has one of the world's largest news gathering operations globally.
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers.
You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.
To this end you will liaise with DJ internal teams to ensure the clients' business needs are being met consistently to support the renewal.
Key Responsibilities: Retention: Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround. Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports. Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year. Support new sales into existing accounts to ensure maximum customer ROI with DJ. Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs. Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing. Lead Generation: Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities. You will maintain accurate and appropriate client records within the Company's systems. Required Skills and Experience: Min 1-3 years of proven success in customer engagement or sales. Fluency in English.
Proficiency in other European languages is preferred. Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment. Excellent project management and organizational skills with a keen attention to detail. Proficient in Microsoft Office suite & Google Drive.
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