Leidos has the perfect job for you!
Location: Rota, Spain
As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
WHAT YOU WILL BE DOING:
Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
Register TRICARE beneficiaries in the Composite Health Care System (CHCS)
Resolve enrollment discrepancies between systems and run weekly reports
Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment process
Conduct briefings for In Processing, Out Processing, Maternity, and others
Provide basic claims support such as providing information on the status of claims
Collect and record Other Health Information (OHI) information into applicable systems
Determine the appropriate assistance levels and when to forward a call or refer as needed to address the beneficiary's question
Collect and report information on daily activities performed
Complete on a timely basis and comply with all required HIPAA, Leidos, and other training and refresher courses
Maintain confidentiality and proper handling of Protected Health Information (PHI)
Provide remote support to Leidos BSRs at other sites
Adhere to a business casual dress code
FACTORS FOR SUCCESS:
High school diploma or GED
Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee
Must be a US Citizen to be considered for this position
Be eligible for and maintain ADP II/IT II clearance
Three years' cumulative experience in the following areas:
Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
Experience in a medical or clinical environment
Experience with the CHCS or civilian healthcare computer system and in processing medical claims
Experience in a public environment
HOW TO STAND OUT FROM THE CROWD:
Be fluent in English
Proficient in written and oral communications
Possess effective presentation skills
Computer literate with Internet research experience
Proficient with Microsoft Office 2010 or later applications Word, Excel, PowerPoint, and Outlook
Ability to respond tactfully with people on the phone and in person
Ability to work independently and under general supervision
Excellent organizational skills and time management skills
Detail oriented
Ability to multitask
PREFERRED:
Associate degree is preferred
Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.
Apply today to learn more about how you can support this worthwhile mission.
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