We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you'll do Lead the efforts for validating the Balance sheet. Align with all the stakeholders involved in generating a Balance statement. Ensure the End-to-End Balance statement process is reviewed and involved in continuous improvement of Process. Escalation Management: Invoke Escalation when needed. Ensure Balance statement is delivered within SLA. Measuring and improving overall customer experience levels. Onboarding and training new support team members. Analyzing support workflows and making suggestions to improve efficiency and effectiveness. Effective communication with Leadership team and with the team. Regular Review of OLA with all internal Stakeholders. Align with ATLAS IT team for prioritizing user stories related to Balance statement. Provide requirements to App owners. What you'll bring 6 years experience working in Operations support model. Strong Leadership skill and Stakeholder management. Experience in delivering frontline customer management. Experience in managing Finance & Accounting aspect of Customers accounts. 3-5 years hands-on experience in ITIL Process which includes Incident, Service Request and Change request. Project management experience in transition &/or service introduction is a plus. Demonstrated understanding of common customer service tools and processes. Ability to communicate effectively with senior executives/management. Excellent analytical and problem-solving skills. Attention to detail and accuracy in financial data analysis and reporting. Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills. Experience in a multinational or cross-cultural work environment. Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. #J-18808-Ljbffr