NPAW is the leading video intelligence company helping online streaming services grow.
A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.
DescriptionBy playing the role of the customer's advocate your mission is to ensure the organization's success in profitability, reputation, and customer satisfaction.
You'll know our customer's needs, wishes and dreams and you'll be well versed in the value delivered to customers and the problems they are trying to solve.
Main duties includeGuarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.Proactively offer ideas and insights to improve the customer's issues and challenges.Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.Identify opportunities for upgrades and growth.Provide progress analysis related to customer engagement.Monitor and provide support on the implementation of service agreements.Future product needs detection.Requirements2+ years minimum of customer-facing work experience with a proven ability to deliver results.Proven experience in key account management.Customer oriented person with a strong focus on results.A high aptitude with technical environments.Strong communication skills both in person and in writing.Understanding of the strategic sales process.Strong organizational skills with an ability to manage client demands.Ability to understand technical documentation and extract the product value.ENGLISH is a must.Willing to travel up to 20% of the time.The following knowledge will be a plus (not mandatory)Background in online media delivery technologies (video formats and codecs, video delivery protocols, Player technologies...) are a plus.Studies in a business-related field are a plus.Proficient in French or German Language.BenefitsCompetitive salary.Permanent contract.Flexible compensation plan.Restaurant.Transport.Nursery.Health insurance.Hybrid remote-office work.Flexible work schedule.23 days of holidays per year.Birthday afternoon off.Career growth opportunities.Access to continuous training.Language lessons.Referral bonus.International & multicultural team (more than 20 nationalities!
).Fun environment: volunteering, company events, BBQs, pizza days, etc.A great office based in Barcelona.Free drinks, fruit & snacks.An amazing technological challenge.Follow us on Linkedin and Twitter to see what we are up to, or have a look at Instagram to see what it's like to work at NPAW!
We celebrate the diversity, and we want our employees to reflect those differences.
At NPAW, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr