Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.Responsibilities Receive incoming telephone calls from new and existing customersManage customers' orders, changes and returns of products and/or services to ensure timely and accurate product and service deliveryProvide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase salesRequirements Key Competencies Data accuracyAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literateCandidate Profile Confident and enthusiasticThe ability to work well as part of a team as well as independentlyC2 Level of Spanish and C1 (or higher) level of EnglishFirst class written, verbal and interpersonal skillsNumerate and articulateWell organised, reliable and thoroughBenefits What we offer 39 hours/week from Monday to Friday, between 10.00 and 19.00Temporary 1 month contractThis is a hybrid job so living in the Barcelona area is a requirementIndividual career paths to grow within the projectWe are one of the world's largest providers of contact center servicesEngage in an excellent work environment and team building activitiesDynamic and international environment#J-18808-Ljbffr