Fashion Customer Service Representative - Spanish & English Market ID: 102998 7 La oferta de empleo ya está archivada
Publicada: 22.10.2024. Actual hasta: 19.11.2024
Summary information Puesto: Fashion Customer Service Representative - Spanish & English Market
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: Teleperformance Spain
Descripción de la oferta Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
Responsibilities
Receive incoming telephone calls from new and existing customers
Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
Data accuracy
Attention to detail
Ability to gain immediate credibility and trust
Exceptional communication skills
PC and system literate
Candidate Profile
Confident and enthusiastic.
The ability to work well as part of a team as well as independently
C2 Level of Spanish and C1 (or higher) level of English
First class written, verbal and interpersonal skills
Numerate and articulate
Well organised, reliable and thorough
Benefits
What we offer
38.5hs/week from Monday to Friday, between 10.00 and 18.00
Temporary 2 months contract
Salary: 17.312,86€ gross/year
This is an on-site job so living in the Barcelona area is a requirement.
Individual career paths to grow within the project
We are one of the world's largest providers of contact center services
Engage in an excellent work environment and team building activities.
Dynamic and international environment
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