Fashion Customer Service Representative - Czech | Onm-712

Are you interested in Fashion? Would you like to help customers make the right choices?
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Fashion Customer Service Representative with Czech.
ResponsibilitiesReceive incoming telephone calls from new and existing customers.Manage customers' orders, changes, and returns of products and/or services to ensure timely and accurate product and service delivery.Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement, and increase sales.RequirementsKey CompetenciesData accuracyAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literateCandidate ProfileConfident and enthusiastic.The ability to work well as part of a team as well as independently.Czech: C2 level and advanced level of English or Spanish.First-class written, verbal, and interpersonal skills.Numerate and articulate.Well-organized, reliable, and thorough.BenefitsFull-time position (38.5 hs/week), from Monday to Friday, from 9.00 to 18.00.Temporary contract.Salary: 18.000€ gross/year.This is a hybrid job, so living in the Barcelona area is a requirement.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).Individual career paths to grow within the project.We are one of the world's largest providers of contact center services.Engage in an excellent work environment and team-building activities.Dynamic and international environment.
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