Advisor Location - Barcelona, Spain
Language - Italian
Description:
Are you interested in working for a world-renowned fashion brand?
Our company: Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Your role:
Take incoming calls from boutiques and shops via telephone and resolve demands.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Ensure contractual SLA is maintained.Provide cover for other Agents in their absence, either within the same team or across teams.Liaise with Supervisors/Mentors on specific projects where requested.Understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.Attend regular Team Meetings.Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction.Answer and deal with customer pre and post sales requests (Logistics, queries, refunds, exchanges, delivery, etc.).Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.Hours and Benefits:
39 hours/week: Monday to Friday from 09:00 to 18:00Salary for 39 hours: 16.732,21 Euros gross/year + up to 1.200 Euros gross/yearPermanent contractOngoing trainingPossibility to grow within the companyStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Why apply? A large variety of discounts with our partnersFree weekly and after work activitiesWe promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countriesReal growth opportunities to progressNew and modern office in the center areaReceive a bonus starting from 300 euros for referring your friendsRequirements:
Native level speaker of ItalianFluent in EnglishGood disposition to work in a customer service environmentCustomer care skills - ability to listen to and understand the customers' needsAbility to take ownership of, and progress calls to resolution or to escalate call to resolutionPersonal abilities:
Resistant to stress.Very good communication skills.Ability to work in a team.Logical approach to problem solving.Ability to work on own initiative.Ability to adapt to different situations and needs.If you identify with this, JOIN US!
Career opportunities: If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management.
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