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Job Description As Fairmont Gold Manager at Fairmont la Marina, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests.
What you will be doing: Leading an engaged, enthusiastic and service driven team through selection, personal and professional development & recognitionLead the Fairmont Gold team to excellent results on targeted KPI's including Fairmont Gold Revenue, ADR, EES, Voice of Guest, and LQAEnsure all Fairmont Gold standards and operating procedures are adhered toWork with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentationEmbark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experienceIdentify and develop existing policies and procedures to improve the guest experienceStaying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenueOwning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stakeholders, and following up and bringing to full resolutionLiaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guestsCoordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory managementProvide anticipatory service for guests via personalized pre-arrival emails and assist with reservationsArrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfactionEnsure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering teamDevelop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & ResortsConsistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outletsResponsible for the pristine cleanliness after all meal periods and throughout the dayActively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.Assist in supervising other areas of the Front Office as neededOther duties as assignedQualifications Your experience and skills include: Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.Proactive, innovative and service driven with a demonstrated eye for detail.Excellent interpersonal and communication skills, both written and verbal.Minimum 3-4 years experience in Rooms, including a solid working knowledge of Front Office operating systems.Previous Food and Beverage experience an asset.Degree/Diploma in Hospitality Management or a university degree, a strong asset.Additional Information Our Diversity & Inclusion Commitment:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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