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Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
WE'RE HIRING - FACILITIES PROGRAM MANAGER ABOUT US:
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits, and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
JOB TITLE: FACILITIES PROGRAM MANAGER
REPORTING INTO: Performance & Governance Lead
About the Role: The EMEA Programme Manager will form part of the Programs, Performance, and Governance team within the facilities management function of one of JLL's key Client portfolios. Working directly with the Performance & Governance Lead, the Programme Manager will support EMEA projects and change management programmes across the account through timely delivery, providing comprehensive knowledge and understanding of requirements fully aligned with facilities strategies. The objective is to create and implement programs across the region, ensuring the highest standards, consistency, and compliance, and raising the bar for the account operational delivery. The program manager will head a team of two, managed remotely: one program manager specializing in social impact, and another program manager peer.
Key Responsibilities: Act as the EMEA owner for defined programs.Define and document clear and detailed functional scope of works and specifications, including the expected outcomes and impact of the program with future regional roll-out and constraints in mind.Constantly align and share best practices with Facilities Global and International teams to raise the bar in providing a consistent workplace experience in all corporate offices.Support, promote, and enhance Global and International initiatives and programs in EMEA to ensure effectiveness and buy-in across business, employees, stakeholders, and facilities service lines.Work closely with Meta SMEs to align priorities and strategic business objectives.Continuously research and benchmark to provide innovative solutions and implement industry best practices.Build and apply change management plans for final users, stakeholders, and facilities operational teams, for all programs, including roadmaps, communication plans and templates, technical or operational documentation, and supporting justifications.Make the right trade-off between schedule, resources, and scope to ensure timely and successful delivery of the project.Create and efficiently communicate policies and processes to the wider EMEA teams, to drive program deliverables and ensure team adhesion.Develop and maintain the online training platforms and tools to support the Train the Trainer model within the account.Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks, and blockers with a path to green.Engage with stakeholders to ensure customer feedback is collected and analyzed in order to measure satisfaction and drive the continuous improvement processes.Manage and optimize the budgetary and cost aspects of each program, with a focus on cost avoidance and savings. About You:
You have proven experience in a related role, particularly with an operations focus in a Facilities Management environment. You have a track record of effectively managing projects and developing initiatives. You have communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions. You have experience with enabling technologies as they relate to services and are generally technology 'savvy'. You work collaboratively as part of a team to solve problems with a professionalism and service-focused approach. You are proficient with computer equipment and programs (Word, Excel, and Outlook), and have a keen interest in technology. You have expansive communication skills, including presentation and negotiation skills. You are adept at multitasking and able to manage multiple projects effectively. You are comfortable networking at all levels within the organization. You are adaptable to work on requests and projects that may vary from day to day, changing to meet business requirements is a prerequisite for this role. You strive for excellence in what you do and share ideas for improvement.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized Benefits:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.
About JLL:
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
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