Company Description Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba.
This 85-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City.
The hotel authentic hospitality is seen throughout 1650 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Job Description Demonstrates Fairmont's Service Plus Standards in all interactionsReports on duty punctually, in full uniform according to appearance and grooming standardsPromotes and maintains a positive working relationship at all times with all Colleagues in Fairmont MakkahConsistently offers professional, friendly and warm serviceDemonstrates a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & ResortsHas full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel.
Knowledge of all menu items, garnishes, contents and preparation methods.
Able to answer any Guest questions about menu items in an informative and helpful wayTakes corrective action if service errors occur, ensuring all solutions exceed the Guests' expectationsUnderstands shift end reports, has knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backsUnderstands each service station and all side duties assigned to that stationAttends pre-meal briefing, weekly and monthly meetings to continually improve the Guests' experienceUnderstands how to operate all the equipment used in the outletFully understands and follows the hotel's recycling program and proceduresActively participates in all health and safety procedures for Cascades and the entire hotelFollows all safety and sanitation policies when handling food and beverageCarries out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in RestaurantFollows Hotel's telephone etiquette standardsFollows Occupational Health & Safety regulationsReports suspicious people, parcels, and behaviors to SecurityEnsures adherence to Fairmont's Code of EthicsQualifications Minimum 1 year experience in F&B Operations in a luxury property preferredStrong interpersonal and problem-solving abilities necessaryHighly organized with strong planning skillsGoal and results-orientedAnalytical skills, strength as a developer and a leader of others are essentialInternational experience an assetEnergetic, enthusiastic, self-motivated and a charismatic team playerOutstanding guest services skills, professional presentation and sophisticated communication skillsProficient in the English language (verbal & written), second language is an assetAble to handle a multitude of tasks in an intense, ever-changing environmentFlexible in terms of working hours
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