Our opportunityIn this role, you will be a member of the Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions. As a Technical Lead for our ServiceNow HR team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help drive business results.Your roleAs ServiceNow HR Technical Lead your main responsibilities will involve:Working in a global HR team around ServiceNow HRSD projects through discovery, design, build, test, and deployment activities together with several other teams across the regions.Provide ServiceNow technical support to different stakeholders.Recommend best practice technical design, components, models, and deliverables.Drive improvements on existing HRSD solution.Bring technical expertise helping the support team to solve complex issues.Job accountabilities- Analysis and investigation of new ServiceNow features/releases and the potential implementation into the Zurich context, following an Out of The Box philosophy.- Able to define technical solutions to be implemented directly or by the HR Support team.- Work closely with the platform architects to design solutions for HR.- Coordinate handling of data requests/defects/change requests with IT partners.- Participation in update calls with HR and IT partners.- Testing and validation of ServiceNow solutions.- Respond to production support issues.- Maintain relationship with stakeholders and be able to translate business requirements into technical solutions with a business analyst mindset.- Manage the enhancement release process (involvement in UAT, incident management, communication, post-implementation quality checks).- Configure, manage and monitor HR Services, permissions, security segregation.Your Skills and ExperienceAs a ServiceNow HR Technical Lead your skills and qualifications will ideally include:Bachelor's degree (or equivalent), preferably with IT/HRIS background.5+ years of experience in ServiceNow implementations and optimizations.3+ years of experience working as ServiceNow HRSD Developer Lead.3+ years of experience in the delivery and implementation of ServiceNow HRSD core module(s).2+ years' experience implementing Portal solutions (widgets, catalog, knowledge base, etc.).Experience developing detailed implementation plans in ServiceNow.Experience with ServiceNow integrations.Knowledge of HR functions, processes, and best practices.Experience in Project Management.Good command of English (C1).Agile & Scrum Management experience would be a plus.Service-oriented working style and team player attitude, including the ability to work well under pressure.Good analytical skills, attention to details, and great level of professionalism.Technical skills Coding with Web Technologies (JavaScript, HTML, CSS, JSON, XML) and/or Glide APIs, Jelly, AngularJS would be a plus.Additional InformationAs well as a competitive salary and a yearly bonus we offer a benefits package which includes:Option to work remotely within Spain even up to 100% - you choose.Flexible working hours.Wide range of internal and external trainings.Free English, German and Spanish classes depending on the needs.Ticket restaurant.Life Insurance.Pension Plan - after 1 year in the company.Referral bonus if you bring other talented people like you.Special banking and insurance conditions.Exclusive Employees discounts.Who we areLooking for a challenging and inspiring work environment where you can make a difference? At Zurich, millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world.You'd give them confidence and reassurance by protecting what they love most. It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.Diversity & InclusionAt Zurich, we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability. So be challenged. Be inspired. Help us make a difference.Why ZurichAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
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