.You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let's lead the way together. Go above and beyond at a company that sets the standard for customer-first service. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service. Find your place in service on #TeamAmex.How will you make an impact in this role? Meaningful, rewarding work performed with integrity.Here's just some of what you'll do in this role: Deliver world-class customer service whilst responding to Merchants inquiries and concerns.Build meaningful relationships with our Merchants through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Merchant and American Express.Meet and exceed quality goals, compliance regulations, and productivity targets.Document necessary information, such as payment details, Merchant change of details, and change of address.Re-prioritize and adapt to an ever-changing environment.Minimum Qualifications: Unique career journey shaped by your talent and curiosity.Highly proficient in German and English, with strong verbal and written communication skills especially in a business context.Demonstrate personal excellence by remaining positive in difficult situations.Display a passion to serve by delivering outstanding service in every interaction with our Merchants.The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Merchants.Strong interpersonal, communication, verbal, and written skills.Assertiveness to handle difficult conversations.Excellent negotiation, influencing, and resourcefulness skills
