Global Head of CoE Enterprise Service Management - 222411
At Boehringer Ingelheim, we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family-owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative, and inclusive culture. Our innovation power wouldn't be possible without our people.
That's why in Boehringer Ingelheim you will have the opportunity to develop your career while improving the world's health! If you want to take one step forward in your professional journey in a virtual, international, and multicultural environment, Boehringer Ingelheim is the one for you! Grow together with the team and be part of a Global Top Employer company where you will be involved in interesting projects that will lead you to your fullest development!
The PositionAt IT EDS Enterprise Processes, we strive to optimize IT and transform the business. For this reason, we are looking for a Global Head of Centre of Excellence (CoE) Enterprise Service Management to join the team and contribute to the transformation globally through our Platform ServiceNow and Robotic Process Automation (RPA). You will understand and consult business needs, enable third parties to implement it, and continuously look for further improvements and automation of the services and processes.
As a Global Head of CoE Enterprise Service Management, you will have the chance to impact our entire ServiceNow platform and our automation landscape, in the strategic decisions on how to enable our colleagues in all BI globally.
Tasks and ResponsibilitiesLeads the DevOps team for the ServiceNow Platform, ensuring that normal operations and continued development and delivery are in place.Responsible for managing relationships with vendors providing resources to the Service Center, including contracts, Non-Disclosure Agreements, pricing, and invoicing.Increases efficiency and effectiveness of IT processes by providing direction in the use of state-of-the-art IT technologies and methodologies.Builds and provides strategic leadership for the function. Drives strategic alignment with other Team Leads in IT and the business and supports global harmonization of services and processes relating to Enterprise Service Management and Automation technologies.Looks for innovation in the field of responsibility and beyond and implements them to create business value.Supports the implementation of projects that impact the platforms in his/her responsibility.Leads the product/process managers organization, implementing and following market best practices to run them efficiently.Participates in the Demand/Steering/Technical Governance Board to represent the CoE in front of the different stakeholders.Responsible for governance processes in the context of the CoE including, but not limited to, Compliance, CSV&C;, GDPR, Information Protection, etc.Stays current on ServiceNow and automation products with the respective applicable integrated technologies.Fosters and performs talent management for all team members and creates a culture of innovation while embracing agile methodologies. RequirementsBachelor and/or Master's degree in Computer Science or comparable.Large IT and Business experience, with at least 1-3 years of leadership experience preferred (team, large projects, or equivalent).Good track record in vendor management and implementing technologies in a global environment (including different cultures).Experience in ServiceNow platform, designing, implementing, or running solutions like ITSM, ITBM, HR Service Delivery, SecOps preferred.Experience in software development following Agile and working in a DevOps mode is a plus.Experience coordinating and working in cross-functional teams is a plus.ITIL Foundations knowledge.Excellent spoken and written English.Experience working in a virtual, international, and multicultural environment.Willingness and readiness to travel.Excellent problem-solving and teamwork skills, good communication and customer-oriented skills, proactivity in challenging the status quo, and a continuous improvement mindset, along with analytic and organizational skills and the ability to work under pressure. IamBoehringerIngelheim because With us, you can grow, collaborate, innovate, and improve lives. We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation-driven mindsets and practices. In addition, flexible learning and continuous development for all employees is key, because your growth is our growth. We are continuously working to create a great employee experience.
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