Senior Commercial Operations Manager, Southern Europe (Secondment) This job is with Diageo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description:About Us: Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose - Celebrating life, every day, everywhere - plays a significant role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.
Our Ambition:
To be a world-class Sales organization focused on winning with customers and consumers and become one of the top 3 CPGs at execution.
About the Role:
* 12 months secondment
In this role, you'll report into the Head of Business Effectiveness with a scope for the Southern Europe Market to enable efficient and effective sales operations in country and market, advising commercial standards. Strong multifunctional collaboration with areas such as Southern Europe Sales, Customer Marketing, Net Revenue Management Area as well as Global Sales and Digital and Technology area (D&T;). There is no direct P&L; responsibility; however, there is direct collaboration with commercial teams to deliver the Annual Operating Plan (AOP) from top-line sales and gross margin perspective.
The role will directly develop a team of analysts and managers to ensure a smooth and effective commercial operation, providing guidance, mentoring, and development opportunities.
In this role, you'll be responsible for: CRM System Oversight: Lead all aspects of the utilization of CRM systems (EDGE, Intouch, Comarch) to improve customer interactions, sales tracking, and data-driven decision-making. Collaborate with D&T; and Customer Marketing teams to ensure the CRM system meets business needs and continuously improve its functionalities.Performance Management: Establish and supervise Execution KPIs for Commercial teams and set them up in the commercial systems (EDGE, Trax, Comarch). Supervise the entire performance management cycle, including planning, alignment, reporting, and feedback within the commercial team's reward system. Ensure that important metrics are harmonized across business units and aligned with the organization's strategy.Execution as an Integral Part of Decision-Making: Ensure the integration of execution as a core component of business decision-making, connecting execution with performance.Process Optimization and Harmonization in the SE Market: Continuously assess and improve commercial operations processes, including sales strategies, workflows, and reporting mechanisms, to streamline operations and drive efficiency. Use the Sales Desk as a tool to define long-term resolution to gaps in processes and systems. Harmonize processes across the region to drive efficiencies.
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