Detalles del empleo Tipo de empleo: Contrato indefinido
Ubicación: Barcelona, Barcelona provincia
Descripción completa del empleo: Location: Barcelona, B, ES, 08902
Team: Supply Chain
Job type: Permanent
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity Mission: Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.
What you'll get to do: Centralize the relation with the Customers in the order to cash process:Review and provide information about the situation of their ordersDeal with SAP/e-mail ordersReview and provide logistic or descriptive information of productsReview and provide information about delivery dataInform the customer of the out of stock that affects the ordersReview and provide information about invoice data (solve possible invoice issues)Review and provide information about the collection and/or liability situationMaintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded upTasks within the Order & Delivery management process:Review and unblock the orders for delivery.Delivery issues/delay managementModify orders and deliveriesInterlocutor with Delivery Monitoring (Logistics) for delivery issuesFollow-up and management regarding faults'Transport' management:Group deliveries to be prepared and shipped together to the customer.Transport follow-up with Delivery MonitoringReview and provide info requested by the CustomerInvoice management:Review and unblock the orders for invoicing and generate the billing document.Overdue or Bad debt:Decision of the action to be taken together with Sales Team and Implementation of the agreed actionClaims management:Claim reception and analysis (Check with Commercial conditions, pricing…)Creation of Credit/Debit note in the systemCredit / Debit note billing and AR compensationTake care and register customer complaintsCustomer relationship:Day to day communication: Responsiveness, provide solutions to customer requestsAnalyze and share functional KPIs with customer to detect improvement areas.We'd love to meet you if you have: Experience: Minimum 2 years in a similar jobEducation: Degree in Business Administration, Logistics or similarLanguages: Spanish and English very fluentA few things you'll love about us: An entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits packagePuig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Job Req ID: 27124
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