.We are looking for a person who is empathetic, insightful, flexible, and resolute.We are looking for an Experience and Interaction Design Lead to join our in-house Creative and Design Studio. Reporting to the Head of Creative Studio, the Experience and Interaction Design Team Lead is responsible for guiding and managing a team of designers in creating user-centered designs for digital products and services. This role requires a strategic thinker with a strong background in user experience (UX) and interaction design (IxD) who can ensure the highest quality of design output while fostering a collaborative and innovative team environment.The ideal candidate will have strong organizational skills, a keen eye for detail, and a passion for driving seamless and customer-centric experiences.Your Role As an Experience and Interaction Design Lead, your main responsibilities will involve:Effectively lead and manage a team of UX and UI designers to ensure high quality and performance standards are met.Foster a positive and productive team environment, encouraging creativity and innovation.Foster a culture of continuous learning and improvement within the team.Conduct regular performance reviews and provide constructive feedback.Be up to date on latest industry trends, innovations, tools and technologies for UX/UI, and ensure the whole team is informed.Develop and implement design strategies that align with business goals and user needs.Deliver across the UX/UI process, from information architecture, user flows, wireframes, mockups, to final High Fidelity prototypes.Ensure consistency and quality across all design deliverables.Work closely with our Zurich Design System team to ensure correct usage as well as being an active contributor to its evolution.Work closely with our Creative, Service Design, and Customer Experience teams to ensure all our designs align with our values and promises as a Brand as well as our Customer needs and Experience Standards.Collaborate with product managers, developers, and other stakeholders to integrate design into the development process.Guide the team in conducting user research to gather insights and inform design decisions.Lead usability testing and iterate designs based on user feedback.Implement internal capabilities to ensure all design teams, including 3rd parties, follow common UX/UI best practices and align with our company's brand guidelines before reaching our customers.Collaborate with Business Units and engineering teams to review requirements and ensure designs are implemented as specified.Manage design projects from concept to completion, ensuring timely delivery.Prioritize and allocate resources effectively to meet project deadlines.Monitor project progress and address any issues that arise.Advocate for user-centered design principles within the organization.Encourage the adoption of new tools and techniques to enhance the design process
