.Our opportunityWe are looking for a person who is empathetic, insightful, flexible, and resolute.We are looking for an Experience and Interaction Design Lead to join our in-house Creative and Design Studio. Reporting to the Head of Creative Studio the Experience and Interaction Design Team Lead is responsible for guiding and managing a team of designers in creating user-centered designs for digital products and services. This role requires a strategic thinker with a strong background in user experience (UX) and interaction design (IxD) who can ensure the highest quality of design output while fostering a collaborative and innovative team environment.The ideal candidate will have strong organizational skills, a keen eye for detail, and a passion for driving seamless and customer centric experiences.Your roleAs an Experience and Interaction Design Lead your main responsibilities will involve:* Effectively lead and manage a team of UX and UI designers to ensure high quality and performance standards are met.* Foster a positive and productive team environment, encouraging creativity and innovation.* Foster a culture of continuous learning and improvement within the team.* Conduct regular performance reviews and provide constructive feedback* Be up to date on latest industry trends, innotations, tools and technologies for UX/UI, and make sure the whole team is up to date.* Develop and implement design strategies that align with business goals and user needs.* Deliver across the UX/UI process, from information architecture, user flows, wireframes, mockups, to final High Fidelity prototypes* Ensure consistency and quality across all design deliverables.* Work closely with our Zurich Design System team to ensure a correct usage of it as well as being and active contributor to the evolution of it.* Work closely with our Creative, Service Design and Customer Experience teams to ensure all our designs are in line with both our values and promises as a Brand as well as our Customer needs and Experience Standards.* Collaborate with product managers, developers, and other stakeholders to integrate design into the development process.* Guide the team in conducting user research to gather insights and inform design decisions.* Lead usability testing and iterate designs based on user feedback.* Implement internal capabilities to ensure all design teams, including 3rd parties, are following common UX/UI best practices and ensuring all designs are in line with our company's brand guidelines, before they reach our customers.* Collaborate with Business Units and engineering teams to review requirements and make sure the designs are implemented as specified* Manage design projects from concept to completion, ensuring timely delivery.* Prioritize and allocate resources effectively to meet project deadlines.* Monitor project progress and address any issues that arise
