.Job Description As part of the Cloud commitment, Oracle FSGBU has created the Customer Success group which is responsible for supporting cloud implementation, adoption, and renewal worldwide.
The Customer Success team focuses on: Better sales execution on Cloud deals: Customer Success leads the enablement of the field with regards to Cloud and works closely with sales to ensure that we are able to deliver on the promise.
Delivering on the promise: Customer Success owns the ongoing relationship, driving partnership and alignment with SaaS customers.
Their goal is to enhance the customer experience and increase customer satisfaction in order to secure subscription renewal and expand the usage and footprint in the account.
In this role, you will act as a strategic advisor to your clients to ensure they maximize the value of their investment.
Being the Voice of the Customer: Customer Success works as the customer advocate and ensures that emerging requirements are fed back to product management.
To be successful in this role, you will need to have: Deep understanding of the Risk and Finance domain in Financial Services: You will have worked for a bank, a technology company, or a systems integrator delivering solutions to banks.
Understanding of Technology: This is not a hands-on role, but you must be familiar with technology, service delivery, and project management.
We run mission-critical systems, and you will be the lead for delivering a reliable service to our clients.
You will be expected to certify on Oracle Cloud Infrastructure (OCI).
Client-facing Skills: Clear and precise communication, writing, presenting, managing expectations, and escalations are all part of the role.
You will be facing off to C-level executives and you will need experience dealing with senior stakeholders.
Commercial Acumen: You will need to be able to work with contracts, structuring solutions and delivery around commercial constructs, seek expansion opportunities, and identify new commercial propositions.
Tenacity: Change takes time and effort.
You will need to identify, advocate for, and drive change.
This is a new position, in line with the expansion of the business.
This is a high visibility role, working with our most strategic clients, in one of the fastest growing areas of the business.
Work is non-routine and complex.
Other Customer Success Managers roles have previously held development, sales, pre-sales, solution architect, solution consulting, and consulting roles.
If you're naturally attracted to solving problems, you'll love it here.
Requirements: Essential: Experience of working in Finance & Risk in Financial Services.
Recommended 8 to 12 years of professional experience.
Experience with OFSAA, Bank Analyzer, Aptitude, or similar systems - OFSAA preferred.
Experience in working in a business consultancy role