Job Summary
This role is responsible for providing basic tactical and strategic administrative support to upper-level executives within the organization, scheduling appointments, managing calendars, handling phone calls and emails, and coordinating travel plans. The role entails general administrative tasks like photocopying and mailing documents, acting as a primary point of contact for internal and external stakeholders, and conducting basic research. The role involves drafting and formatting documents, organizing meetings, and coordinating administrative work within and across departments and divisions.
Responsibilities Holds responsibility for performing basic tactical and strategic administrative support tasks for upper executive-level employees of the organization, and is recognized as the top administrative employee in the department or division.Assists in scheduling appointments, meetings, and events for executives, maintaining their calendars, and sending reminders, and assists in reserving conference rooms, setting up audio-visual equipment, and preparing meeting materials.Answers phone calls, takes messages, responds to routine emails on behalf of executives, and filters and prioritizes incoming correspondence.Helps coordinate travel plans, including booking flights, hotels, ground transportation, and preparing travel itineraries.Provides general administrative support as needed, including photocopying, faxing, and mailing documents.Generates statistical and analytic reports for utilization by the organization for strategic planning in the administrative function, and assists in preparing presentations with relevant insights for the executives.Acts as a primary point of contact between upper executive-level employees of the organization and internal/external stakeholders.Conduct basic research tasks, such as gathering information for reports or projects, in collaboration with relevant stakeholders.Drafts and formats routine documents, reports, and presentations, and proofreads and edits documents to ensure accuracy and compliance with company guidelines and policies.Coordinates the administrative work within the department/division, while working with other departments/divisions and companies. Education & Experience Recommended High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.Typically has 6-8 years of related work experience, preferably in senior/advanced general administrative support, office services, or a related field. Preferred Certifications
NA
Knowledge & Skills AccountingAdministrative SupportBillingBooking (Sales)Calendar ManagementCustomer Data ManagementData EntryExpense ReportsFinanceFront OfficeInvoicingMarketingMicrosoft SharePointOffice EquipmentOffice ManagementOffice Supply ManagementPresentation SoftwarePurchasingSAP ApplicationsTravel Arrangements Cross-Org Skills Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity Impact & Scope Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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