Job Title: Data Center Operations Technician
Job ID: 2831126 | Amazon Data Services Malaysia Sdn.
Bhd.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure.
Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance.
Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.
Key Job ResponsibilitiesIn this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
Troubleshooting technical issues on advanced hardware, ranging from servers, storage, and networking devices so they operate on a 24/7 basis.Maintaining a high level of system reliability and availability.Participating in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.Sharing knowledge and helping train less technical staff on best practices related to all service owner issues.Contributing towards building a great team by getting involved in the Amazon hiring process/candidate interviews.Working and meeting SLAs against assigned trouble tickets via a directed workflow, being the first line touch point for hardware troubleshooting and technical issues.Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals.
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