.Job Title: VIP Manager - DAZN BetLocation: Madrid, SpainSchedule: Full-Time, PermanentTeam: MarketingDepartment: Marketing & PRWhat's your new role about?The Account Relationship Manager is responsible for increasing scale within the VIP Sports segment through DAZN upgrades and external acquisition and embedding a culture of personalization in the approach to how customers are managed and rewarded. The role will align closely with DAZN, Marketing & Gaming and will develop and execute a VIP Sports strategy which maximises the profitability of all VIP Sports segments/cohorts. This role will be based in our Madrid office.Please note: Our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks!As our new Account Relationship Manager - DAZN Bet, you'll have the opportunity to:Develop and execute a strategic plan for high-value customer care and retention, aligning with company objectives.Establish and maintain strong relationships with high-value players through regular communication and personalized interactions.Analyze high-value player data to identify trends, preferences, and opportunities for personalized offers and experiences.Collaborate with marketing teams to design and implement targeted campaigns to engage and retain high-value customers.Monitor high-value player activity and proactively address any issues or concerns to ensure a seamless gaming experience.Plan and organize exclusive high-value customer events, promotions, and experiences to enhance player loyalty and satisfaction.Stay updated on industry trends and competitor activities to continually improve high-value services and offerings.Manage high-value player accounts, including handling withdrawals, bonuses, and special requests in a timely and efficient manner.Develop and maintain ARM customer program policies, procedures, and guidelines to ensure consistency and fairness.Collaborate with finance teams to monitor high-value player spending patterns and optimize revenue generation.Act as a point of escalation for high-value player issues, providing prompt and effective resolution to maintain player satisfaction.Conduct regular performance evaluations and provide ongoing training and development opportunities for the ARM team.You'll have:Proven experience within a similar role in the Betting & Gaming industry.Strong leadership and management skills, with experience of working in a multi-brand organisation desirable.Experience of working in a complex and dynamic environment essential.A strong knowledge of the Sportsbook product and a good knowledge of all Gaming products.Energetic, enthusiastic individual with sound communication skills and proven commercial awareness.A quick thinker who can react to a VIP customer's needs in pressure situations.Analytical, able to disseminate information and data into business plan and strategy
