Job Description
As an Events Process and Operations Manager you will be part of a diverse team of professionals, reporting to Omnichannel Strategy - CRM & Events Associate Director , and be a key driver in meetings and events execution as part of our Customer Experience Omnichannel strategy.
As a key role within the Omnichannel Excellence organization, this position shall ensure events processes are managed according to corporate policies and standards.
Responsibilities:
Meetings and Events management:
Event process definition, implementation and continuous improvement according to global policies;
Make sure processes are adapted accordingly to global standards and updated whenever there is a change;
Responsible for meetings and events related processes, such as C2C, FCPA etc.;
Manage the documentation and archival of events related processes, materials and training documents;
Lead the Customer Excellence Events operational team, assuring good quality on events execution and delivery as well as fulfilment of compliance standards;
Serve as the primary point of contact for all event-related inquiries, providing timely updates and addressing concerns from stakeholders;
Manage external providers relationship such as travel agencies, operational services, and system providers. Monitor agreed key performance indicators to ensure fulfilment with business needs.
This role has a strong digital, technology and data component.
System:
Responsible for managing events management systems, primarily Veeva CRM Events Module. Ensure all technical and process requirements are implemented in a timely manner and in accordance with established procedures and policies;
Accountable for other events related systems such as EOS, C-Events, Empower BI etc. Stay up to date on other events connected platforms like Concur, Gwet, Appian, etc.
Technology:
Work in collaboration with Regional and Global Teams and Centres of Excellence to ensure alignment with local Strategy and implementation as required;
Stay current on industry trends, emerging technologies, best practices, and regulatory requirements for event management;
Leading processes of continuous improvement to ensure data quality and completeness in events related systems according to compliance standards;
Monitor, measure and assess events data to pursue continuous improvement in alignment with company strategy.
Customer excellence:
Build strong relationships with internal stakeholders to align with business priorities and objectives;
Be a key partner with business teams and work cross-functionally with sales and marketing roles;
Focus on process improvement to ensure process simplification, customer excellence and personalization;
Collaborate with relevant groups to develop detailed internal metrics to ensure the Service Level Agreement is being met.
Compliance:
Contribute to ensure events management and processes comply with industry regulations, corporate standards and controls;
Act as a key point of contact for Compliance topics;
Contribute to develop and implement corrective actions resulting from quality control recommendations.
Background & Experience:
University degree from accredited institution;
Experience in events management in a Pharmaceutical environment;
Experience in teams and people management;
Skills & Abilities Required:
Strategic thinking and strong analytical and problem-solving skills;
Delivery and optimization;
Decision making;
Customer focus;
Ability to take responsibility and ownership of problems, ensuring escalation as appropriate;
People Management and good collaboration and teamwork;
Negotiation skills: ability to build relationships across networks and a variety of stakeholders;
Good communication skills;
Multiple priorities management, organization and planning skills;
Change management;
Fluent in English and Spanish.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply HERE
Current Contingent Workers apply HERE
Employee Status: Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 09/21/2024
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Job Posting End Date: 09/21/2024
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R311510
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